F18 Privacy Policy – Personal Information Protection for Users
This Privacy Policy explains how f18 collects, stores, uses, and protects your personal information as a user of our platform in Malaysia. We are committed to safeguarding your privacy at every stage of your experience with us.
Effective Date: January 2026 | Version: 1.4
Types of Information We Collect
When you register and use the f18 platform, we collect several categories of information necessary to provide you with a secure, high-quality service.
Account & Identity Information
During registration, you are required to provide your full name, email address, phone number, and other identifying details. This information is used to verify your identity, manage your account, and enable secure access to the f18 platform. Identity verification documents such as a copy of your IC may be requested for further verification purposes.
Device & Browser Information
We automatically collect technical information about the device you use to access f18, including device type, operating system, browser version, IP address, screen resolution, and time zone. This data helps us identify suspicious activity, optimise the user experience across different screen sizes, and resolve technical issues more quickly.
Payment & Transaction Information
To process deposits and withdrawals in MYR, we collect the bank account or e-wallet details you register with us. Sensitive payment information such as full account numbers is not stored directly on f18 servers — it is transmitted through a secure, encrypted payment gateway. We retain only the transaction records necessary for accounting, verification, and financial regulatory compliance.
Platform Usage Data
We record your activity on the platform, including bets placed, games played, login and logout events, and interactions with platform features. This data is used to improve our services, detect fraud, and deliver a more relevant experience for you.
How We Use Your Information
All information collected by f18 is used responsibly for specific, legitimate purposes. We do not sell or rent your personal data to any third party for marketing purposes.
Verifying user identity, preventing fraud, monitoring unauthorised activity, and protecting the integrity of the platform and other users' accounts.
Processing deposits, withdrawals, and bonus calculations in MYR accurately, and maintaining complete financial records for your account.
Enabling the f18 support team to assist you with enquiries, technical issues, and account-related requests more efficiently and accurately.
Analysing aggregated usage patterns to improve interface design, platform performance, and the variety of content we offer.
Cookies & Session Tracking
The f18 platform uses cookies and similar tracking technologies to enhance your browsing experience on our platform. Cookies are small data files stored on your device when you visit a website.
We use three main types of cookies. Session cookies maintain your logged-in status during an active session and ensure smooth navigation between pages on the platform. Preference cookies stores your personal settings such as your preferred language and display configuration. Analytics cookies collect anonymised usage data to help us understand how users interact with the platform so we can make meaningful improvements.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the f18 platform, including your ability to stay logged in or access certain features smoothly.
Data Storage, Security & Third-Party Sharing
Data Storage Security
Your personal information is stored on servers protected by strict technical and organisational security measures. All data transmitted between your device and f18 servers is secured using industry-standard SSL (Secure Socket Layer) encryption. Internal access to user data is restricted to authorised personnel only and is subject to strict security protocols.
Your personal information will be retained for as long as your account remains active or as required for service delivery, legal compliance, and the resolution of any disputes. When data is no longer needed, it will be securely deleted or anonymised in accordance with our internal procedures.
Sharing with Third Parties
F18 does not sell, rent, or disclose your personal information to third parties for marketing purposes. However, in certain limited circumstances, we may share information with:
- Payment service providers — to securely process deposits and withdrawals in MYR
- Technology service providers — who assist us in operating the platform infrastructure under strict confidentiality agreements
- Legal authority — when required by applicable Malaysian law or a valid court order
All third parties we work with are bound by data protection obligations equivalent to the standards we uphold ourselves.
User Rights Over Personal Data
As an f18 user in Malaysia, you have the following rights regarding the personal data we hold about you. We respect these rights and will process every valid request promptly.
You have the right to request a copy of the personal information we hold about you at any time through our available support channels.
If the information we hold about you is inaccurate or out of date, you have the right to request a correction through your account settings or by contacting our support team.
You may request deletion of your personal data upon account closure, subject to any data retention requirements mandated by law.
To exercise any of the rights above, or for any enquiries regarding your data privacy, please contact the f18 support team via our official email. We will respond to your request within a reasonable timeframe and in accordance with our established procedures.
Policy Updates & Contact Us
F18 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. Any material changes will be communicated to you via a prominent notice on the platform or to your registered email address. It is your responsibility to review this Privacy Policy periodically. Your continued use of the f18 platform after changes are published will be considered acceptance of the latest version of this policy.
This Privacy Policy is governed by applicable Malaysian laws on personal data protection. Should any privacy-related dispute arise that cannot be resolved directly with f18, you have the right to refer the matter to the relevant authorities in Malaysia.
For any enquiries, data access requests, corrections, or deletion of your personal information, please reach us through the following channels:
- Email: [email protected]
- General support: [email protected]
- Response time: within platform operating hours